Our Approach: With a group of professional transportation managers with years of expertise at the leadership level, Callaway Transportation has refined a process that has proven successful time and time again. The process is customized to every client's unique event and special needs, but is a way to ensure that objectives are met and the event is a success - for all parties involved. The process includes:
Phase I: Initial Meeting & Creation of Draft Program Plan
Designated Account Manager is assigned
Review of client expectations
Review of transportation services required
Review of communication needs
Understand what, if any, state and local government entities will be involved
Review plan with local authorities to determine if any special events, construction, road closures or local regulations will effect on site operations.
Identify unique transportation needs (e.g. airport meet and greet, hotel pick up, shuttle to venue, etc.) and participants (e.g. Board of Directors, conference attendees, speakers, etc.)
Based on experience, expertise, and historic precedence, provide guidance
Create initial draft for client based on information provided
Phase II: Review Initial Draft and Modify As Needed
Present first draft of transportation services plan to client and all parties involved
Give a verbal overview of the plan and justification for decisions made
Solicit client feedback
Solicit involved parties' feedback
Transportation plan is reviewed with local site venues
Document all questions about the plan and follow-up with answers and justifications where applicable
Make revisions to initial plan as necessary
Create second draft of transportation plan
Phase III: Final Plan Confirmed, Reviewed & Communicated
Final plan is communicated to all parties involved
Clarification is communicated to any/all questions that came up in prior draft reviews
Complete walk through with all parties involved (e.g. client, shuttle buses, governmental bodies, police, etc.) to make sure that everyone understands the "big picture"
Complete a detailed walk through with each of the individual groups to make sure they are clear about what is expected and when it is expected
Public presentation of final plan to create awareness of all transportation operations and to create system integration into the local transit system
Phase IV: The event
Callaway Transportation staff and management is on-site
Staff is easily identifiable via coordinated uniforms
Communication is continuous throughout the event and updates are provided to the client proactively
Issues are addressed in an efficient, open and honest manner
Through the entire process, Callaway Transportation's goal is to make the event a success and for you to look good. Don't just listen to us. Go to our Testimonials page to see what our clients say about us.
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